Privacy Policy

Last updated: 31 August 2023

1. Introduction

Welcome to Inner Alchemy. We are committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the South African Protection of Personal Information Act (POPIA) and other applicable privacy laws.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

Name
Contact information including email address and phone number
Demographic information such as location, preferences, and interests
Other information relevant to customer surveys and/or offers
We collect this information through our website’s contact forms, newsletter subscriptions, and other interactive features.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

Your consent, which you provide by submitting forms or interacting with our website
The performance of a contract when you make a purchase or engage in a business transaction with us
Our legitimate interests, such as improving our services and communicating with you

4. Use of Information

We may use your personal information for the following purposes:

Responding to your inquiries and providing the services you request
Sending promotional emails and newsletters (you can unsubscribe anytime)
Improving our products and services based on your feedback
Internal record keeping
Customizing the website according to your interests

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, such as payment processors and email service providers.

6. User Rights

You have the right to:

Request access to the personal information we hold about you
Correct any inaccuracies in your personal information
Object to the processing of your personal information
Request the erasure of your personal information
Lodge a complaint with the Information Regulator

7. Security Measures

We are committed to ensuring the security of your personal information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies. You can control the use of cookies through your browser settings.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, you can contact us at:

Inner Alchemy
Website: https://inneralchemy.co.za
Email: ilze@inneralchemy.co.za